Onboarding

Get agents onto your operating floor

Managed onboarding maps portals, sheets, manual steps and money leaks.

The Managed onboarding plan

01
Day 0. Kick-off
Sign the MSA and DPA. Name your operating owner and approvers.
02
Day 1. Map
We map portals, manual steps and money leaks.
03
Days 2–5. Connect
Growlane connects channels, systems and couriers.
04
Days 5–10. Shadow
Agents run alongside your team.
05
Days 10–14. Run
We enable the costliest workflows first.
06
Weekly. Review
Your engineer reviews actions, exceptions and money recovered.

01
Sign up
Start a workspace for the team.
02
Connect the first channel
Connect a channel and start with alerts and workspace questions.
03
Invite a teammate
Bring the people who need to review the work into the workspace.
04
Turn on modules
Choose the modules for the workflow.

Item	Target
Connector sync success	≥99% daily
PO capture latency	≤15 min from portal
Shelf alert latency	≤60 min; ≤15 min for priority SKUs
Managed response	1 business hour for P1 issues; same day otherwise
App and approvals uptime	99.5%
Managed support	WhatsApp or Slack shared channel
Cloud support	Email and in-app

Review connector health, last-sync times and the error queue.

An agent rejection rate above 20% calls for a review.

Who needs to join kick-off?

Name a brand owner and approvers. Mapping involves the team who knows the portals, sheets, manual steps and money leaks.

Does every automation start in auto?

Agents start in shadow mode. Consequential changes ask for approval.

Can we keep existing systems?

Yes. The platform connects channel accounts and systems such as OMS/WMS and couriers.

See your operating standards

Our service targets cover sync, capture, alerts, response and uptime. Managed includes a shared WhatsApp or Slack support channel.

Bring the channel list, system names and the steps your team handles by hand.